Freeze / Cancel Membership | Acorns Health & Fitness

Cancel / Freeze Membership

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ACORNS HEALTH & FITNESS • MEMBERSHIP SUPPORT

FREEZE OR CANCEL YOUR MEMBERSHIP

We understand that you are looking to cancel or freeze your Acorns Health & Fitness membership. We will be sad to see you go, but we do hope we can see you again in the future.

IMPORTANT DIRECT DEBIT NOTICE POLICY (5 DAYS' NOTICE)

If you pay by Direct Debit, please submit your request at least 5 working days before your next scheduled payment date. Once Direct Debit requests have been sent for bank processing (a few days prior to the due date), they cannot be stopped or refunded from our side.

Option 1 • Temporary Pause

FREEZE MY MEMBERSHIP

We can freeze your membership temporarily if required—ideal for medical procedures and recovery, or temporarily moving out of the area.

Pause your payments temporarily without losing your current rate
Simply let us know when you are ready to unfreeze upon return
Subject to management approval
Requires at least 5 days' notice before your next billing date

Option 2 • Recommended for Returning Later

CANCEL PLAN & KEEP MY PROFILE

We remove your active membership plan and stop payments, while keeping your profile open on the system.

Stops your membership plan with zero cancellation fees
Keeps your account profile active on our system
Log back in anytime in the future to add a new plan without setting up a new account
Requires at least 5 days' notice before your next Direct Debit

Option 3 • Full Account Removal

CANCEL & REMOVE MY DETAILS

We cancel your membership plan and permanently remove your personal details from our system.

Ends your membership plan and deletes your profile data
If you wish to rejoin in the future, you will need to create a brand-new profile from scratch
Requires at least 5 days' notice before your next Direct Debit

SUBMIT YOUR REQUEST

MEMBERSHIP FREEZE OR CANCELLATION FORM

Complete the form below and our team will action your request and confirm by email. Alternatively, email help@lordswood-leisure.co.uk or call 01634 682862.

Please select an option *

Full Name *

Registered Email Address *

Contact Phone Number *

Date you would like this to take effect *

If freezing, when do you expect to return? (Optional)

Not 100% sure yet? Leave blank and let us know roughly how long you need in the notes below.

Reason for Freezing or Cancelling *

Additional Information (Optional)

I understand that at least 5 working days' notice is required before my next Direct Debit date, and payments already sent for processing cannot be stopped.